Description
Our candidate, Swiss citizen leaving in Geneva has worked for 15+ years for a major IT company
His world is made of
- technology expertise (Cloud solutions, softw, harw, datacenters, networks, hybrid solutions, …)
- customer relationship (with the biggest local & international organizations) to insure the best quality of professional services
Experimented Service Delivery Manager turned Account Executive & Presales
- Creativity to tackle complex problems
- Energy to deal with multi-cultural teams
- Personality to get along with almost everything
Managing Service Delivery in Switzerland
- ensuring the available resources work to get the wished Support Services delivered
- always track the root cause of exceptions, then get sure that what went wrong is corrected
Organizing from scratch the Service Delivery for a big inter-country International Org. in Geneva
- ensure the full performance of its HPCC through 2 big quality operations. Received for this their highest award to a supplier
Know inside-out our customers, to be able to follow closely their purchasing cycles, then organize regular contacts (phone or visits) to show the latest technologies and services and sell these through renewals or tenders or upgrades
Foresee as early as possible the implications of new Service Projects on Swiss customers, to be able to propose the needed ideas to influence the implementation, avoid issues that could affect our (local) Service
Very good results when leading a team (Internal Management Survey)